Q1.When the machine can't work well, what should I do? A:1. The Engineer is online for 24-hours, they can check the problems and then give you solution way very soon. 2. All our machines have two years' warranty, If there is any problems of machine parts under "normal use", new machine parts will be sent by air for free. 3. Please rest assured that operation CD and manual will be offered along with machine, ensuring you can operate the machine easily.
Q2.Are you factory or trading company? A:We are factory with 11 years experience has branch or offices in Thailand,Vietnam,Malaysia,Tianjin, Zhejiang, Jiangsu, Shanghai, Chongqing and Dalian. Also equipment with a comprehensive network of marketing channels for domestic and foreign customers with complete and quick sale service.
Q3.Where is your facotry located in? How can I visit there? A:Our factory is located in 3/F, Building B, Lianyi Industrial Park, Wentang Middle Road, Dongcheng District, Dongguan, Guangdong, China. We can pick you up from Shenzhen airport to our factory,You are warmly welcome to visit us!!! Q4.How does your factory do regarding quality control? A:Quality is priority. We always attach great importance to quality controlling from the very beginning to the end. 1).All raw material we used are environmental-friendly; 2).Skillful workers care every details in handling the producing and packing processes; 3).Quality Control Department specially responsible for quality checking in each process. and we have CE, ISO9001,SGS certification. Q5.What is the delivery time? A:We have standard models in stock,will delivery within 5-7 working days. For un-standard models, we will delivery within 10-15 working days. Q6.How long can I expect to get the sample? A: We ensure that the samples could be done within 1-2 days once we receive the sample from your side.
Q7: How can I get Machine's spare parts? A:There are two methods. Spare Parts ordered together with the machine, this is the safest way to transport the parts. The other way is you can inform us when you need to replace the consumables, we will send them to you within 24 working hours.
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